Gilmour Group #999ZSGT Green Thumb XL Metal Imp Sprinkler
by GILMOUR-ROBERT BOSCH TOOL CO
List Price:
Our Price: $25.71
You Save: $9.28 (27%)
Availability: Usually ships in 2-3 business days
Category: Tools
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Product Details
Manufacturer: GILMOUR-ROBERT BOSCH TOOL COModel: 999ZSGT
Product features:
- Gilmour Manufacturing #999ZSGT Green Thumb XL Metal Imp Sprinkler
- GILMOUR MANUFACTURING
Description of Gilmour Group #999ZSGT Green Thumb XL Metal Imp Sprinkler
8,500 SQFT Coverage Sprinkler, Extra Large Water Jet For More Coverage Than Standard Pulsating Heads, 106' Diameter Coverage, Trip Levers For Full Or Partial Coverage With Reversing Full Circle Setting, Deflector Dial To Set Distance, Patented Impulse Arm Saves Water By Eliminating Back & Side Splash, Diffuser Screw Allows For Easy Fingertip Adjustment Of Water Stream For Even Coverage, Sprinkler Head Has 3/4" NPT Connection To Base, Solid Metal Impulse Head Construction, Heavy Duty Die Cast 3 Prong Spike.Tools and Hardware Reviews of Gilmour Group #999ZSGT Green Thumb XL Metal Imp Sprinkler
Customer Review: If you buy this from ProMax Commerce... you do it at your own peril
Summary: 5 Stars
While I haven't received this item yet - since I had to reorder it from another seller, I feel compelled to voice my experience with ProMax Commerce, one of the sellers for this item, in the only forum I have for it, which is this.
I first ordered this item from ProMax Commerce, but then decided that they are not worthy of my business, so I canceled my order with them, and re-ordered from another seller.
To make a long story short, whatever they tell you on the customer service phone line cannot be trusted.
I called on Monday (after ordering the previous Saturday) to inquire about faster shipping, and was told it wasn't available. Then I was told my order would ship that same day, Monday, or the next day, Tuesday at the latest, and I would get it by Friday at the latest. [I was fine with this].
The next day I called again around lunch time, because it is now Tuesday, the day they said they would ship AT THE LATEST on. I leave a voice mail. I get a voice mail back saying my order would ship for sure today, Tuesday, or Wednesday, at the latest (huh?), and I would get it by Friday, OR MONDAY AT THE LATEST (whoa, this is new information).
Not to mention that their official shipping policy says "We strive to have all orders ship within 24-48 hours of receipt, but blah-blah [escape clause which probably covers 90% of cases, I speculate.]"
Notice how things were sliding day by day. At this point I called them on their baloney, saying, either they ship it on that day, Tuesday, or cancel my order.
Their reaction was to
1) Immediately hide behind the Amazon Marketplace official shipping policy - even though that's not what they were telling me on the phone. [The official policy is to ship within 5 to 9 days - yeah, right, like anybody can afford that luxury in this economy. I have ordered stuff from Amazon Marketplace that was shipped to me within TWO HOURS of placing the order!]
2) Jumped on the chance to cancel my order, so I can't give them negative feedback,and
3) The part that I took offense to, and I quote: "we apologize that our standard shipping window of 5-9 days is inadequate, but we do thank you for pointing out this specific product to us. The shipping weight and package weight are grossly incorrect and in your case, for example, you were being undercharged for shipping costs. A quantity 4 order of this product would typically be $18 in shipping. We will be contacting Amazon to rectify this issue and informing other merchants to hold shipments of this item until this is solved."
So they wanted to make sure they punish me by a) making sure I can't get this item fast, and b) I pay more for it in shipping.
Now, I don't know about you, but me, I don't want to buy anything from a seller like this.
When I get the sprinklers, I will provide an update.
SHIPPING UPDATE: "toolboxsupply", the seller I ordered my sprinklers from last night after canceling the Promax Commerce order, has already shipped my order, exactly 10 hours after I placed my order with them! I am impressed. Had I not canceled the Promax order, I would now be most likely still waiting for Promax to ship the order, even 6 days after placing my order with them.
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